PROTCOL FOR ALL VISITORS
  • All visitors must wear masks while on Kinetic premises
  • Drivers to remain inside their vehicles and call 310-837-3204 to alert us of their arrival. A Kinetic representative will greet & guide them with our safe distancing procedures.
FOR PICKUPS
  • Customer pickups are by appointment to reduce parking lot traffic. Contact us to set an appointment.
  • Orders that will go in small vehicles will be staged in our parking lot, along with paper work. A Kinetic representative will remain with the customer, but cannot assist in loading.
FOR RETURNS
  • Cars: drivers will unload gear onto carts we provide.
  • Trucks: driver opens rear doors, then return to vehicle. Kinetic staff will unload.
  • Driver will receive a receipt generally acknowledging that equipment has been returned, pending our counts.
  • Returned orders will be processed after we've disinfected & inspected equipment. Customer will then be emailed a detailed Return Receipt.